Complaint Management Software

Software for driving smart business...

Customer Support Software

Ticketing Software

Project Management

Software for driving smart business...

Customer Support Management

Free Customer support management module will ensure that your after sales service is best enough for Customer Satisfaction. Complaint management , Complaint Assignment, Issue tracking , Project management, etc are all included in this module. Additionally Repair Management helps for material that comes in for repairs. Customer Feedback is also a part of Support management System to ensure quality of service delivered to customer. Remote Support Management is also taken care of in this module. There are other tons of features in this module that will take care of Customer Service Delivery.

Customer Information Library

Diverse environments and inventories make it complex to provide Service. You can maintain all the relevant architectures, processes, Configurations, Scripts or any information of the customer that will be useful for the Support team to resolved the complaints or tickets

Manage Support Contract

Support Contracts form the backbone of the Services team. Customer Support Contracts, its scope assets details are entirely captured. One can precisely verify and support only those assets along with the relevant level of Service to be delivered along with detailed reports.

Customer Service Features

Customer service is listening to customers and helping to resolve their issues, so that they remain happy and loyal. Listening is such a critical, and sometimes overlooked, part of customer service. Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most customers already begin feel taken care of once you listen carefully to their concerns. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstrate that you are listening, and that you care about their problems.

Facility Management System

Facility Management plays a very vital role for every customer. All the activities to be catered by the FMS team including management of SLA’s. Detailed reporting of the calls, Service requests, spares and resource timing utilizations give Business visibility.

Project & Task

In project management, a task is an activity that needs to be accomplished within a defined period of time or by a deadline to work towards work-related goals. A task can be broken down into assignments which should also have a defined start and end date or a deadline for completion. One or more assignments on a task puts the task under execution. Completion of all assignments on a specific task normally renders the task completed. Tasks can be linked together to create dependencies. Tasks completion generally requires the coordination of others. Coordinated human interaction takes on the role of combining the integration of time, energy, effort, ability, and resources of multiple individuals to meet a common goal. Coordination can also be thought of as the critical mechanism that links or ties together the efforts on the singular level to that of the larger task being completed by multiple members. Coordination allows for the successful completion of the otherwise larger tasks that one might encounter.

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Product Features

Sales Enquiry

Sales executives can manage all their Enquiries and leads. They can manage customers contact informations etc. Sales Co-ordinators can view and respond to all enquries.

Proforma Invoice

A pro-forma invoice is a preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.

Sales Invoice

Create Invoice as per the sales order or you can also copy sales order directly to generate invoice. Detailed terms and conditions. Automatic tax calculations.

Follow-Up

Sales executives can update their follow-ups (Visit, Phone, Mail) and keep the team informed about follow-up. Automated daily report generated per sales executive as per follow-up data.

Sales Order

Create Sales order and keep the team informed about the won sales enquiry. This can also be used to keep the backend team informed about scope of work and invoice details.

Quotes

Standardize your quote formats. Send quotes to customers directly by mail. Auto Item master and price reference per customer, so you remain updated on the last quoted price.

Purchase Management

Create Purchase requisition and assign vendors to get the price from. Vendors can online fill up the requested pricing. Generate Purchase order and send to vendors.

Payment Tracking

Track Payments recieved from customer and payable to vendors. Get outstanding report so payments can be followed up.

Targets & Achievement

Assign Monthly targets to sales executive and track howmuch has been achieved by him. You can also assign complete company targets and track the total achievement.

Customer Support Management

Customer portal for customer to report issues. Track and close customer issues. Assign support executive to the issue reported.

Manage Support Contract

Support Contracts form the backbone of the Services team. Customer Support Contracts, its scope assets details are entirely captured.

Customer Information Library

Diverse environments and inventories make it complex to provide Service. You can maintain all the relevant architectures, processes, Configurations, Scripts or any information that will be useful for the Support team to carry out their obligations.

Facility Management System

Facility Management plays a very vital role for every customer. All the activities to be catered by the FMS team including management of SLA’s.

Email Integration

Mailer integration enables C-Venture to Convert Email to enquiry or support ticket. You need to assign mailbox to Enquiry management and Support management system.

Project & Task

In project management, a task is an activity that needs to be accomplished within a defined period of time or by a deadline to work towards work-related goals.

Mass Mailing

Mass mailing is the concept that is widely using in the market for promote your business.

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