Mail To Ticket

Email Integration

Collabrative Communication

Email Integration For Sales

Mailer integration enables C-Venture to Convert Email to enquiry or support ticket. You need to assign mailbox to Enquiry management system. All communication happens via this 2 mailboxes.. For example you assigned a mailbox sales@yourdomain.com for enquiry management . All Emails coming from customers to this mailbox is converted to Enquiry.. or if the enquiry number is found in the subject line then it automatically gets linked with that enquiry , Hence complete communication for an enquiry can be tracked very easily. Similarly you need to assign a mailbox for support and all communication for each ticket will be tracked.

Email Integration For Support

Mailer integration enables C-Venture to Convert Email to enquiry or support ticket. You need to assign mailbox to Support management system. All communication happens via this 2 mailboxes.. For example you assigned a mailbox sales@yourdomain.com for support management . All Emails coming from customers to this mailbox is converted to Enquiry.. or if the enquiry number is found in the subject line then it automatically gets linked with that enquiry , Hence complete communication for an enquiry can be tracked very easily. Similarly you need to assign a mailbox for support and all communication for each ticket will be tracked.

Email Integration For Purchase

Mailer integration enables C-Venture to Convert Email to enquiry or support ticket. You need to assign mailbox to Purchase management system. All communication happens via this 2 mailboxes.. For example you assigned a mailbox sales@yourdomain.com for Purchase management . All Emails coming from customers to this mailbox is converted to Enquiry.. or if the enquiry number is found in the subject line then it automatically gets linked with that enquiry , Hence complete communication for an enquiry can be tracked very easily. Similarly you need to assign a mailbox for support and all communication for each ticket will be tracked.



Sales Enquiry

Sales executives can manage all their Enquiries and leads. They can manage customers contact informations etc. Sales Co-ordinators can view and respond to all enquries.

Proforma Invoice

A pro-forma invoice is a preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.

Sales Invoice

Create Invoice as per the sales order or you can also copy sales order directly to generate invoice. Detailed terms and conditions. Automatic tax calculations.

Follow-Up

Sales executives can update their follow-ups (Visit, Phone, Mail) and keep the team informed about follow-up. Automated daily report generated per sales executive as per follow-up data.

Sales Order

Create Sales order and keep the team informed about the won sales enquiry. This can also be used to keep the backend team informed about scope of work and invoice details.

Quotes

Standardize your quote formats. Send quotes to customers directly by mail. Auto Item master and price reference per customer, so you remain updated on the last quoted price.

Purchase Management

Create Purchase requisition and assign vendors to get the price from. Vendors can online fill up the requested pricing. Generate Purchase order and send to vendors.

Payment Tracking

Track Payments recieved from customer and payable to vendors. Get outstanding report so payments can be followed up.

Targets & Achievement

Assign Monthly targets to sales executive and track howmuch has been achieved by him. You can also assign complete company targets and track the total achievement.

Customer Support Management

Customer portal for customer to report issues. Track and close customer issues. Assign support executive to the issue reported.

Manage Support Contract

Support Contracts form the backbone of the Services team. Customer Support Contracts, its scope assets details are entirely captured.

Customer Information Library

Diverse environments and inventories make it complex to provide Service. You can maintain all the relevant architectures, processes, Configurations, Scripts or any information that will be useful for the Support team to carry out their obligations.

Facility Management System

Facility Management plays a very vital role for every customer. All the activities to be catered by the FMS team including management of SLA’s.

Email Integration

Mailer integration enables C-Venture to Convert Email to enquiry or support ticket. You need to assign mailbox to Enquiry management and Support management system.

Project & Task

In project management, a task is an activity that needs to be accomplished within a defined period of time or by a deadline to work towards work-related goals.

Mass Mailing

Mass mailing is the concept that is widely using in the market for promote your business.

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